Empowering People.
Inspiring Workplace Cultures.

International speaker, author and change agent on Workplace Culture and Customer Service

About Steve

Great corporate cultures enable strategic goals to be achieved and fuel employee engagement. Great corporate cultures create a measurable point of difference in terms of individual and organisational performance. Importantly, great corporate cultures can’t be copied. But they don’t just happen by chance.

Practical Experience
Steve’s insights are not based on theory. In addition to his conference presentations, he has worked in-house with a range of organisations on different continents over extended period of time. He knows the pitfalls, traps, objections and issues that emerge when people are challenged to re-think the ‘way we do things around here’.
Author
Steve is the author of two books including ‘UGRs: Cracking the Corporate Culture Code’. He is the co-author to a further three books, the latest being ‘A Culture Turned’. He has a Masters Degree from the University of Alberta, and was invited to undertake an Australian city lecture tour to co-present with Harvard University Professor Rosabeth Moss Kanter.
UGRs
Whether it’s creating a culture to deliver great service, helping leaders understand their role in shaping the culture, helping teams perform better, equipping people to revel in change initiatives, or getting people to take safety seriously, Steve reveals how his concept of UGRs – unwritten ground rules – can be used to effect lasting, positive change.
Trusted Internationally
Steve has worked with organisations in many countries. In addition to his work in Australia and New Zealand, Steve has worked in the UK, the US, the UAE, Africa and various Asian countries.
Unlocking Potential
Steve Simpson has been invited to speak at conferences around the world for his truly unique insights into workplace cultures and how to unleash the potential that lies within.
Award Winning
The peak body of professional conference speakers in Australia, Professional Speakers Australia, recognised Steve’s achievements by awarding him the prestigious 2015 Australian Educator of the Year Award (one of only ten ever awarded).

Presentation Options

Cracking the Corporate
Culture Code

Transforming Workplace Cultures

Cracking the Corporate Culture Code

Completely fresh insights into the real culture in your workplace – and how you can transform it for increased performance and productivity.

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Creating a Service
Revolution

Service as a Point of Difference

Creating a Service Revolution

Novel insights into the impact of great service and how the concept of Discretionary Service can be used to gain a band of loyal customers.

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In the Driver’s Seat -
Leading Culture Change

Leading Workplace Cultures

In the Driver’s Seat - Leading Culture Change

Insights for leaders into how they can unleash massive potential within and across teams by focusing on their workplace culture.

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Creating a Culture
of Service

Beyond Service Training

Creating a Culture of Service

How to differentiate the organisation by delivering on promises and adding something special to create a band of loyal customers.

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Creating a
Safety Culture

Safety, For Real

Creating a Safety Culture

Going beyond ‘knowing’ about the importance of safety to having collective ownership of a safety culture.

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UGRs and Change
Management

An Appetite for Change

UGRs and Change Management

Understanding the reasons behind change resistance and how to create teams with an appetite and enthusiasm for change.

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Testimonials

Just a Few of Steve's Clients

Image Gallery

Steve Simpson