You are a legend. Like a fine wine you are getting better with age though I did not think that was possible. You know I have now heard your UGRs presentation on a number of occasions but I never walk away without feeling more invigorated and determined to make sure I do better within my team and organisation. The feedback on your presentation has been sensational and people walked away with a much better appreciation on UGRs and the power of harnessing them. A number of my team commented on the power of such a “simple concept”, and are very hopeful of applying some of the learnings from your high quality presentation.