What are UGRs?

UGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is the way we do things around here’. Examples of UGRs in the workplace include:

• At our meetings it isn’t worth complaining because nothing will get done.

• The only time anyone gets spoken to by the boss is when something is wrong.

• The company talks about good customer service, but we know they don’t really mean it, so we don’t really have to worry about it

It’s the UGRs in a company that constitute its culture. Understand UGRs and we understand culture.

Steve and his South African business partner, Stef du Plessis, have developed an approach using the UGRs concept to help companies both understand and transform their cultures – framed around the kind of culture necessary for the organisation’s future success.

What sets this apart? Our approach resonates with leaders and employees (everyone ‘gets’ UGRs), promotes and enables individual ownership of the culture, and provides practical tools and strategies for leaders and staff.

Most importantly, our approach centres on those aspects of the culture that are most important to the organisation’s future success – we are advocates of getting strategic with workplace cultures.

Steve's sessions can focus on culture overall or aspects of the culture such as safety, customer service and change management.

Get a copy of our complimentary booklet on UGRs here