PRESENTATION OPTIONS
From a one-hour keynote to a two-day workshop, Steve shapes every session around the audience, the strategic context and the outcomes that matter.
CULTURE IS THE SYSTEM
Steve’s work begins with workplace culture as a whole. For safety-critical organisations, that same UGRs® lens exposes the informal signals that determine whether people speak up, follow through and take genuine ownership.
FLAGSHIP KEYNOTE
Steve reveals how unwritten ground rules drive behaviour, how they are created and—most importantly—what leaders can do to shift counterproductive UGRs so culture supports strategic direction.
SAFETY CULTURE
Even the best safety systems are compromised when workplace culture sends a different message. This keynote offers a fresh, practical way to strengthen ownership and sustain attention to safety.
PSYCHOLOGICAL SAFETY
Policies alone do not create psychological safety. This session explores the invisible norms influencing trust, communication and wellbeing—and how to build a workplace where people feel safe to speak up and contribute.
LEADING CULTURE CHANGE
A practical exploration of the leader’s role in creating and sustaining culture. Steve draws on work with organisations including McLaren Automotive, Kmart and Toyota.
CUSTOMER EXPERIENCE
Outstanding service is not created by scripts. Steve shows how culture drives the customer experience and how leaders can shift the UGRs that permit ordinary service.
CHANGE MANAGEMENT
Past experience creates UGRs about whether change will last. Steve shows how to uncover those assumptions, rebuild confidence and make culture an active enabler of change.
HEALTHCARE LEADERSHIP
HETI’s April 2019 Senior Executive Forum Report describes Steve’s keynote at its first Leadership Quarter of the year, attended by more than 100 leaders from across NSW Health. Steve introduced UGRs and encouraged leaders to discuss the unwritten expectations shaping workplace culture with their teams.
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